Policies

Valley Performing Arts Ticketing Policies

Season Tickets

• Season tickets must be renewed by June 1 to retain prior seats.
• Season tickets may be purchased through December for the discounted rates.
• Season tickets will be processed in the order that they are received.

Refunds

• Valley Performing Arts does not give refunds for purchased tickets.
• Refunds are not issued for unused tickets.

No-Show Seating

• Valley Performing Arts has the right to resell any empty seats for a performance if the patron has not arrived by the show start.  The patron is not entitled to a refund.

Exchanges

• Season Ticket holders can exchange tickets at least 24-hours prior to the performance date for a processing fee of $2.00 per ticket and the patron is required to return the exchanged ticket prior to the date of the show.

Late Seating

• Latecomers will not be seated until an appropriate break in the performance, as determined by the director and house manager.

Wheelchair access

• Valley Performing Arts has two wheelchair seats available that can be purchased through our box office.

Children

• All patrons, including children and babies, must have a ticket for admittance
• Parents with children crying during the performance need to move to the lobby for the courtesy of our other patrons.

Waiting List

• In the event of sold out performances, VPA offers a waiting list for patrons for any available no show seating.
• To be placed on the waiting list, potential patrons must show up one hour before the show.
• The ticketing agent will place your party on the waiting list, and if there are seats available five minutes prior to curtain we will seat the wait list.
• There is no guarantee that there will be seats available.
• There is no guarantee that the seats will be together.
• The waiting list lasts for one performance only, and a new list will be started for each performance.

Student Rush

• Student Rush tickets are available to students up through high school age with valid identification.
• Any available seats can be sold to students five minutes prior to show time at half the adult ticket price.

Valley Performing Arts Mobile Devices Policies

Policy:

Valley Performing Arts strives to create a positive theatre experience for both the patrons and the performers of the production.  The sounds and lights of mobile devices are distracting to the audience and the actors.

Procedure:                                                       

The use of cellular phones, pagers, PDAs, and beepers during a performance is strictly prohibited at Valley Performing Arts.  VPA has the right to ask any patron using such devices during a performance to leave the theatre.

Valley Performing Arts Costume and Property Rental Policies

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